How can we help you glow?
Answers on shades, skincare, orders, and returns — plus direct access to our beauty advisors when you need a human touch.
Beauty FAQs
Browse through our most common questions — organized by topic for easy navigation.
Products & shades
4 questions answered
Use our shade finder on any foundation product page. Compare your undertone (cool, warm, or neutral) with the shade descriptions, or chat with a beauty advisor for a personalised match.
Most of our skincare range is dermatologically tested. Check the product page for skin-type tags, key actives, and full ingredient lists before you buy.
Start with cleanse → treat (serum) → moisturise → SPF in the morning. Our skincare category pages group products by step to make building a routine easy.
Yes. Every product is sourced from authorised brand distributors and passes our quality checks before it reaches you.
Still need help? Our beauty advisors are here for you.
Still need help?
Our friendly support team is ready to assist you with anything, anytime.
Call Us
+91 22 4890 1200
Mon–Sat, 10am – 7pm IST
Visit us
Lumière Beauty, Unit 412, Bandra Kurla Complex, Mumbai 400051
Customer experience centre — by appointment
Send us a message
We typically respond within a few hours